The Improvement Coach will develop and manage the activities of a group of hospital improvement teams, including conducting education and training sessions and supporting peer-to-peer learning networks through multiple educational methods; coaching improvement teams; conducting site visits and identifying and resolving barriers to achieving results.
• Lead participant improvement activities including planning and delivering effective in-person and distance educational sessions; facilitating in-person and distance peer-to-peer learning networks; coaching improvement teams and conducting site visits
• Oversee an assigned group of hospitals and serve as their central resource, providing one-on-one, proactive support and assistance to the assigned hospitals, collaborating with hospital managers and staff to assess learning needs and competency gaps, reviewing adverse events and other data and identifying and addressing barriers to improvement
• Review organizations’ monthly reports and data submissions and track progress of improvement teams individually and collectively
• Coach teams on setting targets, developing data collections systems, and identifying and adapting evidence-based practices to their local environments
• Accelerate peer-to-peer learning between participant hospital teams through innovative educational methods
• Conduct site visits to assess organizational readiness and the presence of a culture of quality and safety; identify gaps; provide helpful feedback and assist in closing gaps
• Oversee the work of a project analyst in collaboration with another improvement coach, collectively setting priorities and working as a team
• Ensure activities remain within time and budget guidelines
• Anticipate and identify problems and alternative solutions that are designed to minimize disruption and discord and meet NSN goals and objectives; ensure that all issues are addressed and satisfactorily resolved
• Collaborate with other NSN improvement coaches, and Transformation Center and NAPH colleagues to ensure the overall achievement of NAPH and NSN objectives
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
• Strong customer service orientation, with demonstrated ability to understand and meet customer needs
• Effectively collaborates with others and is seen as a valued team member
• Excellent communicator with engaging and effective presentation abilities
Skills
• Master’s degree in business, public health, public policy or equivalent required
• Seven or more years of work experience in health care
• Clinical training (e.g., registered nurse) preferred
• In-depth understanding of hospital and/or ambulatory practice operations
• Experience conducting education regarding health care quality improvements required
• Certification in quality and safety performance improvement a plus
• Must be available to travel to facility sites as needed; travel anticipated to be approximately 15 percent of time
Interested in this unique opportunity to make a significant difference? Apply here!
